Document Detail

Championship management for healthcare organizations.
MedLine Citation:
PMID:  11066948     Owner:  NLM     Status:  MEDLINE    
Stakeholders will put increasing pressure on integrated health systems (IHS) for measured performance, demanding data on quality and patient satisfaction, while simultaneously pressing for lower cost. The changes to Joint Commission on Accreditation of Healthcare Organizations (Joint Commission) and the growing importance of the National Committee on Quality Assurance (NCQA) are simply forerunners of an intensifying trend. Quality of care in particular will face increasing scrutiny. Achieving competitive targets in these areas will also require measures addressing demand and worker satisfaction. "Balanced scorecard" approaches will allow IHS and their accountable work groups to track performance on several dimensions and establish integrated goals or targets. Those with consistently good scores will be labeled "champions." Champions will support the multidimensional measures with improved decision processes. About eight major processes will be central--governance/strategic management, clinical quality, clinical organization, financial planning, planning and marketing, information services, human resources, and plant services. It is possible to map these processes to the criteria of the Joint Commission, NCQA, and Malcolm Baldrige Quality Award. The processes themselves can be measured and common weaknesses identified and corrected. Champions share some common characteristics that seem to arise from the combination of processes and measures. Among these characteristics are service line orientation, extensive partnering with other organizations, and the possibility of outsourcing organizational components.
J R Griffith
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Journal of healthcare management / American College of Healthcare Executives     Volume:  45     ISSN:  1096-9012     ISO Abbreviation:  J Healthc Manag     Publication Date:    2000 Jan-Feb
Date Detail:
Created Date:  2000-10-12     Completed Date:  2000-10-12     Revised Date:  2004-11-17    
Medline Journal Info:
Nlm Unique ID:  9803529     Medline TA:  J Healthc Manag     Country:  UNITED STATES    
Other Details:
Languages:  eng     Pagination:  17-30; discussion 30-1     Citation Subset:  H    
University of Michigan School of Public Health, Ann Arbor, USA.
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MeSH Terms
Decision Making, Organizational
Delivery of Health Care, Integrated / economics,  organization & administration*,  standards
Efficiency, Organizational
Joint Commission on Accreditation of Healthcare Organizations
Patient Satisfaction
Quality Assurance, Health Care / organization & administration
United States

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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