Document Detail


Case II: Conflict recognition--the case of the misdirected faculty.
MedLine Citation:
PMID:  12014568     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
Early recognition is fundamental to managing conflict. Successful leaders rely upon their ability to recognize conflict before it escalates into crisis. This article reviews the signs and sources of conflict along with related management theories. Conflict management includes understanding the sources and types of conflict as well as the impact potential; in the case presented, the leaders were unaware of conflict. Dr. Forester, the faculty member "in the middle," was in a precarious position. Her performance evaluation reflected unacceptable accomplishments. However, her self-assessment, based on the hiring agreement, was successful. Her requests for guidance and clarification were unproductive. What does she do now? The management theories that apply to the case of "the misdirected faculty" include analysis and discussion of communication, feedback, and expectancy theory. Action alternatives are presented to explore some of the options available to stimulate discussion and to provide readers with an eclectic approach to applying a case analysis.
Authors:
Diane C Hoelscher; Robert W Comer
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Journal of dental education     Volume:  66     ISSN:  0022-0337     ISO Abbreviation:  J Dent Educ     Publication Date:  2002 Apr 
Date Detail:
Created Date:  2002-05-16     Completed Date:  2002-05-29     Revised Date:  2004-11-17    
Medline Journal Info:
Nlm Unique ID:  8000150     Medline TA:  J Dent Educ     Country:  United States    
Other Details:
Languages:  eng     Pagination:  526-32     Citation Subset:  D; IM    
Affiliation:
Department of Operative Restorative Dentistry, University of Detroit Mercy, School of Dentistry, USA.
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MeSH Terms
Descriptor/Qualifier:
Administrative Personnel / education*
Communication
Conflict (Psychology)*
Employee Performance Appraisal
Faculty, Dental*
Humans
Interpersonal Relations
Leadership*
Organizational Case Studies
Organizational Objectives
Organizational Policy
Schools, Dental / organization & administration
Comments/Corrections
Comment In:
J Dent Educ. 2002 Apr;66(4):514-9   [PMID:  12014566 ]

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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