Document Detail

Can and should nurses be aware of patients' expectations for their nursing care?
MedLine Citation:
PMID:  23454989     Owner:  NLM     Status:  In-Data-Review    
Patients' expectations for their care have long been identified as a critical factor in patient satisfaction that has become a decisive element in hospital reimbursement. But the standard definition of expectations as the level of care patients imagine they would receive in the ideal hospital setting may be off the mark. Most patients do not enter the ideal hospital, so we need to focus on patients' expectations of their real nurses in the actual hospital they are entering. Nurses who are aware of patients' expectations of them may have a distinct advantage in influencing patients' expectations and thus positively affect patients' level of satisfaction with their nursing care. The author discusses what changes may need to occur to shift our focus toward the advantages of nurses becoming aware of patients expectations and reports on her initial efforts to study nurses' awareness of patients' expectations of them.
Donna L Reck
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Nursing administration quarterly     Volume:  37     ISSN:  1550-5103     ISO Abbreviation:  Nurs Adm Q     Publication Date:  2013 Apr 
Date Detail:
Created Date:  2013-03-04     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  7703976     Medline TA:  Nurs Adm Q     Country:  United States    
Other Details:
Languages:  eng     Pagination:  109-15     Citation Subset:  N    
BMC Associates, LLC, Arlington, Virginia.
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