| Business recovery at an arson damaged office. | |
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MedLine Citation:
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PMID: 20826385 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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This paper is in the form of a case study that relates how KPMG's crisis management, business recovery and risk mitigation plans, methods and organisation were applied to ensure its clients' services were not compromised following significant damage to a major office following an arson attack. The paper describes the firm's overall business continuity management (BCM) approach and its key principles, drawn from established BCM, emergency services and psychology sources. The narrative element of the article tracks the event timeline and the firm's corresponding response. The overall management of the incident and its consequences were deemed successful, validating a lean BCM training and exercise regime. A significant learning point was the need to manage numerous stakeholders' interests, engaging on several fronts in parallel, to engender consensus and to expedite decision making. The paper offers practical suggestions to help organisations manage the impact of crisis events on their employees and clients. |
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Authors:
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Russell Stewart |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Journal of business continuity & emergency planning Volume: 4 ISSN: 1749-9216 ISO Abbreviation: J Bus Contin Emer Plan Publication Date: 2010 Jul |
Date Detail:
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Created Date: 2010-09-09 Completed Date: 2010-12-23 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 101509784 Medline TA: J Bus Contin Emer Plan Country: England |
Other Details:
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Languages: eng Pagination: 207-15 Citation Subset: IM |
Affiliation:
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KPMG LLP, Watford, UK. russell.stewart@kpmg.co.uk |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Disaster Planning* Firesetting Behavior* Great Britain Humans Organizational Case Studies Private Sector Risk Management / methods* Safety Management / organization & administration* Security Measures* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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