Document Detail


Breakthrough delivery systems: applying business process innovation.
MedLine Citation:
PMID:  7662875     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
The way the health care industry conducts business today has been ingrained by over fifty years of tradition. This tradition includes physician training concepts, physician/nurse/patient relationships, and overall organization of the health care delivery system. The industry is now beginning to understand that viewing its operations from an organizational process perspective can provide tremendous competitive advantage. The industry faces perhaps the greatest challenge, because business process innovation requires rethinking the way an organization conducts business. It requires a rediscovery of customer expectations and new revelations about how to provide them with value-added service.
Authors:
J G Nackel
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Journal of the Society for Health Systems     Volume:  5     ISSN:  1043-1721     ISO Abbreviation:  J Soc Health Syst     Publication Date:  1995  
Date Detail:
Created Date:  1995-10-12     Completed Date:  1995-10-12     Revised Date:  2004-11-17    
Medline Journal Info:
Nlm Unique ID:  9112311     Medline TA:  J Soc Health Syst     Country:  UNITED STATES    
Other Details:
Languages:  eng     Pagination:  11-21     Citation Subset:  IM    
Affiliation:
FACHE, Ernest & Young, Los Angeles, CA, USA.
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MeSH Terms
Descriptor/Qualifier:
Commerce / organization & administration*
Delivery of Health Care / organization & administration*,  trends
Humans
Models, Organizational
Organizational Innovation*
Outcome and Process Assessment (Health Care)
Psychology, Industrial
Total Quality Management / organization & administration*
United States

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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