| Benchmarking in emergency health systems. | |
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MedLine Citation:
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PMID: 12534487 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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This paper discusses the role of benchmarking as a component of quality management. It describes the historical background of benchmarking, its competitive origin and the requirement in today's health environment for a more collaborative approach. The classical 'functional and generic' types of benchmarking are discussed with a suggestion to adopt a different terminology that describes the purpose and practicalities of benchmarking. Benchmarking is not without risks. The consequence of inappropriate focus and the need for a balanced overview of process is explored. The competition that is intrinsic to benchmarking is questioned and the negative impact it may have on improvement strategies in poorly performing organizations is recognized. The difficulty in achieving cross-organizational validity in benchmarking is emphasized, as is the need to scrutinize benchmarking measures. The cost effectiveness of benchmarking projects is questioned and the concept of 'best value, best practice' in an environment of fixed resources is examined. |
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Authors:
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Marcus P Kennedy; Jacqueline Allen; Greg Allen |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Emergency medicine (Fremantle, W.A.) Volume: 14 ISSN: 1035-6851 ISO Abbreviation: Emerg Med (Fremantle) Publication Date: 2002 Dec |
Date Detail:
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Created Date: 2003-01-21 Completed Date: 2003-04-02 Revised Date: 2005-02-07 |
Medline Journal Info:
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Nlm Unique ID: 9421464 Medline TA: Emerg Med (Fremantle) Country: Australia |
Other Details:
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Languages: eng Pagination: 430-5 Citation Subset: IM |
Affiliation:
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Department of Emergency Medicine and Ambulatory Care, Angliss Hospital, Melbourne, Victoria, Australia. marcus.kennedy@angliss.org.au |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Benchmarking*
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methods,
organization & administration Emergency Medical Services / standards* Humans Victoria |
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