Document Detail

Adverse event management: your evidence to decrease professional liability risk.
MedLine Citation:
PMID:  18754243     Owner:  NLM     Status:  MEDLINE    
This article aims to help healthcare providers understand the emerging trend of disclosure and apology after an adverse event. Understanding the difference between saying "I'm sorry" that accepts responsibility and that which expresses empathy is essential. However, it is only part of the process: planning is required pre- and post-event. This article also provides an introduction to the framework necessary to enhance the healthcare provider's potential for success with patients and with liability reduction.
James W Saxton; Maggie M Finkelstein
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  The Journal of medical practice management : MPM     Volume:  24     ISSN:  8755-0229     ISO Abbreviation:  J Med Pract Manage     Publication Date:    2008 Jul-Aug
Date Detail:
Created Date:  2008-08-29     Completed Date:  2008-09-30     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  8605494     Medline TA:  J Med Pract Manage     Country:  United States    
Other Details:
Languages:  eng     Pagination:  5-8     Citation Subset:  T    
Stevens & Lee's Health Law Department, USA.
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MeSH Terms
Defensive Medicine / methods*
Patient Satisfaction
Physician-Patient Relations*
Practice Management, Medical
Risk Management*
United States

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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