| Accountability in public health units: using a modified nominal group technique to develop a balanced scorecard for performance measurement. | |
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MedLine Citation:
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PMID: 14577752 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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BACKGROUND: Little attention has been paid to the need for accountability instruments applicable across all health units in the public health system. One tool, the balanced scorecard was created for industry and has been successfully adapted for use in Ontario hospitals. It consists of 4 quadrants: financial performance, outcomes, customer satisfaction and organizational development. The aim of the present study was to determine if a modified nominal group technique could be used to reach consensus among public health unit staff and public health specialists in Ontario about the components of a balanced scorecard for public health units. METHODS: A modified nominal group technique consensus method was used with the public health unit staff in 6 Eastern Ontario health units (n=65) and public health specialists (n=18). RESULTS: 73.8% of the public health unit personnel from all six health units in the eastern Ontario region participated in the survey of potential indicators. A total of 74 indicators were identified in each of the 4 quadrants: program performance (n=44); financial performance (n=11); public perceptions (n=11); and organizational performance (n=8). INTERPRETATION: The modified nominal group technique was a successful method of incorporating the views of public health personnel and specialists in the development of a balanced scorecard for public health. |
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Authors:
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Victoria A Robinson; Duncan Hunter; Samuel E D Shortt |
Publication Detail:
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Type: Comparative Study; Journal Article; Research Support, Non-U.S. Gov't |
Journal Detail:
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Title: Canadian journal of public health. Revue canadienne de santé publique Volume: 94 ISSN: 0008-4263 ISO Abbreviation: Can J Public Health Publication Date: 2003 Sep-Oct |
Date Detail:
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Created Date: 2003-10-27 Completed Date: 2003-12-11 Revised Date: 2008-02-13 |
Medline Journal Info:
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Nlm Unique ID: 0372714 Medline TA: Can J Public Health Country: Canada |
Other Details:
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Languages: eng Pagination: 391-6 Citation Subset: IM |
Affiliation:
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Department of Community Health and Epidemiology, Queen's University, Kingston, ON. Robinson@hip.on.ca |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Benchmarking
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methods*,
standards Consensus* Decision Making Health Care Surveys Humans Ontario Organizational Objectives Planning Techniques Process Assessment (Health Care)* Public Health Administration / standards* Quality Indicators, Health Care* Social Responsibility* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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