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Pine, Michael - - 2012
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Rosenau, Pauline - - 2012
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O'Connor, Stephen - - 2012
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Mazurenko, Olena - - 2012
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O'Connor, Stephen - - 2012
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Otani, Koichiro - - 2012
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Andereck, William - - 2012
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Needham, Brian - - 2012
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Bennett, Andrew - - 2012
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Helton, Jeffrey - - 2012
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Nuti, Sabina - - 2012
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Stone-Griffith, Suzanne - - 2012
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O'Connor, Stephen - - 2012
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Adelman, Kimberly - - 2012
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Rundall, Thomas - - 2012
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O'Connor, Stephen - - 2012
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Byrd, James - - 2012
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Dotson, Ebbin - - 2012
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Tschurtz, Brette - - 2011
Despite efforts to advance effective patient-provider communication, many patients' language needs continue to be unmet or inappropriately addressed by healthcare providers (Wielawski 2010; Patek et al. 2009; Wilson-Stronks and Galvez 2007). This study presents a picture of the language resources currently provided by hospitals and those resources practitioners actually use. ...
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Kennedy, Denise - - 2011
A data-driven, comprehensive model for improving service and creating longterm value was developed, and implemented at Mayo Clinic Arizona (MCA). Healthcare organizations can use this model to prepare for value-based purchasing, a payment system in which quality and patient experience measures will influence reimbursement. Surviving and thriving in such a ...
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